Sunday, November 8, 2009

Connecting to TJ E-Mail via Desktop Client

TJHSST provides a free email service for all students and faculty. A former student, William Yang, wrote up directions to access TJ e-mail from a desktop client a few years back, but the mail system has changed since then, so the mail settings are a bit different. Should these directions not work, please feel free to contact me and we’ll try to get your problem sorted out.

TJ email uses IMAP to access email, and you can use the following directions to use either Thunderbird of Outlook.
-IMAP server:
-SMTP server: your Internet Service Provider’s (ISP) outgoing mail client. For example, this is smtp.[east/west] for Cox Communications, but may be different depending on who your internet is provided by.
-Username: TJ Intranet/Windows username
-Password: TJ Intranet/Windows password
-SSL should be enabled for the IMAP connection to TJ’s mail servers.


  • Open Thunderbird and go to Tools to Account Settings
  • Click Next here, as the default setting is correct.
  • Put your name and TJ email address here, and click Next.
  • Select IMAP instead of POP, and put in as the Incoming Server.
  • Input your username, and click Next. Accept the rest of the notifications.
  • Afterwards, go into the Account Settings menu again, and select ‘SSL’ for where it says “Use secure connection:”; your mail will not work without this. This will tell Thunderbird to use port 993, which is required to access TJ mail.
  • For your outgoing mail server, you can use TJ or your Internet Service Provider (ISP). TJ’s mail server is, and you should use TLS on port 25 with authentication. Use your TJ username without the ‘’ for the authentication.


  • Open Outlook and go to Tools to Account Settings
  • Choose the ‘Manual configuration’ for this step
  • Just click next here
  • Put in your account information here. Incoming mail server is, and outgoing mail server is Afterwards, click the ‘More settings’ button
  • Check the box that says ‘My outgoing server (SMTP) requires authentication’. Your mail should not work without this
  • On the Advanced tab, make sure your incoming server uses SSL, and your outgoing server uses TLS. Click OK here, and you should be done!